Adding Payment Methods and Managing Payments for Residents

Adding Payment Methods and Managing Payments for Residents

Managing Payments

In this guide you will learn how to:
  1. Add and Verify Bank Accounts for Instant Verification
  2. Add and Verify Bank Accounts Manually
  3. Remove Payment Methods
  4. Enable Auto-Payments

Instant Verification

Note: Instant Verification will include a fee of $2 added to your first payment made with the account. To avoid this fee, you can select Manual Verification.

Instant Verification from the App

Step 1
Navigate to Features and select Payments.



Step 2
Select Manage Bank Accounts and select Add Account, located at the bottom of the screen.



Step 3
In Select Verification Option, select Instant Verification and select Continue.



Step 4
VTS Rise uses Plaid to connect bank accounts. Search for and select the name of the bank you wish to add an account from and enter your online banking login. Select the account you wish to add.



Step 5
Once successful, you will see a success message and your account will be listed in your saved bank accounts.

Instant Verification from the Resident Portal

Step 1
Upon logging into the resident portal, navigate to the Payment feature.



Step 2
Select Bank Accounts, then select Add Bank Account. 


Step 3
In Select Verification Option select Instant Verification and select Proceed.



Step 4
Select Continue and select the title of the bank you wish to add an account from.



Step 5
Enter your online banking login and select the account you wish to add. Select Continue.
 
Step 6
Once successful, you will see the account is now listed in the Bank Accounts section of your resident portal. 


Manual Verification

Manual Verification from the App

Step 1
Navigate to Features and select Payments.

Step 2
Select Manage Bank Accounts and select Add Account, located at the bottom of the screen.



Step 3
In Select Verification Option, select Manual Bank Verification and select Continue.



Step 4
Follow the onscreen prompts to enter your bank account information. Once added, two micro-deposits will be added to your account within one to two business days. These micro-deposits will be used to verify your bank account.


Step 5
Note the micro-deposit amounts from your bank account.

Step 6
To verify bank account, select Manage Bank Accounts. Select the bank account you wish to verify and select Verify. Enter the two micro-deposit values. Select Verify.



Manual Verification from the Resident Portal

Step 1
Upon logging into the resident portal, navigate to Payments and select Bank Accounts.

Step 2
Select Add Bank Account. In Select Verification Option select Manual Verification and select Proceed.



Step 3
Follow the onscreen prompts to enter your bank account information. Once added, two micro-deposits will be added to your account within one to two business days. These micro-deposits will be used to verify your bank account.

Step 4
Your bank account is now listed under Bank Accounts in the Payment feature. Select the three dots next to the bank account and select Verify.

Within 2 business days, Rise will transfer two separate microtransactions to your account. These will be labeled as AMTS. Locate these amounts and enter them in the Verify section.
 
 




Removing Payment Methods

Removing Payment from the App

Step 1
Upon logging into the app, select Features and then Payments.



Step 2
Select Manage Credit Card or Manage Bank Accounts depending on which you would like to delete.

Step 3
Swipe left on the account until a red option to delete appears.



Removing Payment from the Resident Portal

Step 1
Upon logging into the resident portal, navigate to the Payment feature.



Step 2
Select More, then Cards or Bank Accounts depending on which you would like to delete.

Step 3
Select the three dots next to the payment method then Delete. It will ask for confirmation that you wish to delete the payment method.


Enabling Auto Payments

From the App

Step 1
Upon logging into the app, select Features and then Payments.


Step 2
Select Auto Payment and select Enable Auto Payment.



Step 3
Enter the Max Payment Allowed and the Date of Month you would like the funds withdrawn.

Step 4
Select where you would like the funds drawn from: Pay via Bank or Pay via Card. 
Additional processing fees will apply to all debit/credit card transactions.

Step 5
Select Save Auto Payment.



Enable Auto Payments with the Rise Portal

Step 1
After logging into the portal, select Payments, located on the left menu.

Step 2
Select More + and select Auto Payment.



Step 3
Enter the Max Payment Allowed and the Date of Month you would like the funds withdrawn.



Step 4
Select where you would like the funds withdrawn: Debit/Credit Card or Bank Account.

Additional processing fees will apply to all debit/credit card transactions.

Step 5
Select the bank account or credit card from the accounts you have previously linked.



Step 6
Select the Enable Auto Payment? box.

Step 7
Select Save Auto Payment.

    • Related Articles

    • Managing Auto Payments for Residential Properties

      Managing Auto Payments for Residential Properties In this guide, you will learn: How to view Auto Payments How to enable/ disable Auto Payments Viewing Auto Payments Step 1 After logging into the admin portal, select "Advanced" from the left ...

    • Payment FAQ for Residential Admins

      Payment FAQ If your property is taking payments through VTS Rise, you can use your management portal to view recent payments, confirm payment failure details, as well as disable auto payments per resident.  Can I take payments for reservations or ...

    • Enabling Auto Payments - Resident

      Enabling Auto Payments - Resident  In this article, you will learn: How to set up auto payments on the app How to set up auto payments on the web How to set up auto payments on the app Step 1 Log into your property app and select Payments at the top ...

    • Work Order Management for Residential Admins

      Work Order Management From your Admin Portal, it’s easy to view, edit, create and assign work orders. In this article, you will learn how to: View Existing Work Orders Approve Work Orders Change Work Order Statuses Create a New Work Order Run Work ...

    • Setting Up a Stripe Account for Commercial Properties

      Setting Up a Stripe Account for Commercial Properties In order to enable our native payments feature, an account must be set up with our payment processor, Stripe. There are two stages within this process; creating your stripe account and linking the ...