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To learn more about filtering reports, please view our Insight Reports article. 

Adoption Insights

1. Population: This chart breaks down the Building Population, Registered Population, Signed In Users, and Monthly Active Users.
   
1. Building Population: This is an estimate based off of square footage. If you have a population estimate for your building, please contact your Account Manager so they may add the population data to your report. 
   
2. Registered Population: How many occupants have a VTS Rise account for the property.
   
3. Signed In Users: Shows the number of occupants who have ever logged into their VTS Rise account. 
   
4. Monthly Active Users: How many occupants are active on their VTS Rise account on a monthly basis.
   
2. Metrics: 
   
1. Registered / Building Population: Percentage of users that are registered out of the Building Population.
   
2. Signed In Users / Building Population: Percentage of users that are signed in to their VTS Rise portal out of the Building Population.
   
3. Signed In Users / Registered Population: Percentage of users that are signed in to their VTS Rise account out of those registered for an account.
4. MAU / Signed In Users: Percentage of Monthly Active Users out of those that are signed in to their VTS Rise account. 
   
5. Signed In / Total Tenants (Units): The number of tenants that have at least one signed in user over the total number of tenants at the property. 
   
3. Percentages v Registered Population: This graph shows the trend of signed in users / building populations, signed in users / registered population, and the registered population over time. This is useful to track how your adoption has changed over time, as well as the total number of users being registered at a property. 
4. Signed In v Monthly Active Users: This graph shows Signed In Users and Monthly Active Users to give insight to usage trends over time.
   
5. Not Signed In Users - Days since Welcome Email: Shows how many users have yet to sign in based on when they were last sent the welcome email.
   
6. Not Signed In Users - Days since Created: This shows how many users have not yet logged into VTS Rise based on how long ago they were created in the platform. 
   

Amenities & Reservations Insights

The Amenities & Reservation Insights report allows properties visibility into usage trends for amenities, tenant utilization, billables generated, and staffing efficiency to make impactful decisions. This report can be filtered by: Property, Tenant, Amenity, Reservation Start At Date, and Granularity of Graphs.

1. # of Reservable Amenities: Number of amenity spaces at the property that are able to be reserved.
   

2. # of View Only Amenities: Number of amenity spaces at the property that are not reservable.
   

3. # of Reservations YTD: Number of reservations that have been made in the calendar year to date.
   

4. Total Billables Year to Date: Amount of billables made in the calendar year to date from reservations.
   

5. # of Reservations in Date Range: Number of Reservations made in the designated date range from the filter options.
   

6. Total Billables in Date Range: Amount of billables made in the designated date range from the filter options.

7. Confirmed Reservations and Billables Over Time: View the number of reservations and billables over time to see growth or declining usage.

8. Confirmed Reservations and Billables by Tenant: See which tenants, or units, are making the most reservations and generating the most billables.

9. Confirmed Reservations by Amenity Over Time: View the number of reservations by amenity to see growth or declining usage over time.

10. Top Amenities by Confirmed Reservations: See your top amenities by number of reservations, billables, the average reserved hours of a reservation, and total reserved hours.

11. Most Popular Reservation Hour Start: See the most popular reservation start time of the day for your amenities.

12. All Reservation Requests by Status: View all reservation requests by amenity to see if any have a higher number of cancellations, confirmations, or rejections.

13. Hours to Accept/Reject: See your staff efficiency on who is approving/rejecting the most reservation requests, and how long on average it takes to accept or reject.

Engagement Insights

1. Engagement Over Time: Provides you with an overall view of the number of newsfeed posts, events, and polls published within the established date ranges.
   
2. News Engagement Activity: Shows the number of newsfeed posts made and how tenants engaged with your newsfeed posts. 
   
3. Events Engagement Activity: Shows you the number of events made and how many tenants engaged with your events posts. 
4. Polls Engagement Activity: Show you the number of polls created and how tenants engaged with your polls. 
1. Poll Response %: Total number of poll responses for a poll / total number of people eligible to answer the poll. 
   
1. The denominator is either:
   
1. The number of people the poll is targeted at if this was set up by the property
   
2. The total number of signed in users at that point in time that could have answered the poll. 
   

Visitor Management Insights

1. Visitors YTD/in Date Range: The number of unique visitors (on a day) that have come to the property (Example: Visitor scans in three times at your property in one day, the visitor will only count as as one visitor).
   
2. Visitor Passes Created YTD/in Date Range: The number of visitor passes created (Note: These are passes created, not passes used at the property). 
   
3. Visitors Over Time: See the number of unique visitors that are coming to the property. This can help you understand the trend of visitors who are coming to your property. 
   
4. Visitors by Tenant: Allows you to see the number of visitors each tenant is receiving. You can use this to help you understand which tenants are getting the most visitors and using Visitor Passes at the property. 
   
5. Visitors Arrival by Day of Week: This will let you see which days of the week are the most popular for visitors to come to the property. This will give you a further understanding of when most people are coming to your property. 
   
6. Hour of Visitor Scans: What time of the day visitors are accessing the property. This can help you make decisions around staffing your front desk / lobby. 
   
7. Visitor Pass Types Created: Shows the number of different types of visitor passes being created at the property. 
   
8. Passes Start Today / Passes Start Next 7 Days: Counts the number of passes that have a "start at" date in the next day and in the next 7 days. This only counts the daily and specific date visitor passes. 
   
9. Visitor Passes by Tenant: Allows you to see how many visitor passes are being created be a tenant. 
   

Work Order Insights

1. Work Order Created / Completed: Shows the number of work orders created and completed in the time frame. With this data, you can track if there has been a large increase in work orders being created and track to see if work orders are being completed at the same rate. 
   
2. Average Hours to Start: Shows the number of hours between when a work order is created and when staff begin working on the request. With this data, you can see if it is taking your staff longer to start work orders. If there is an increase in this time, it might indicate that you need more staff to get work orders started more quickly. 
   
3. Average Hours to Complete: Show the number of hours between when a work order is created and when the work is completed. This allows you to see if it is taking longer to complete work orders at your property. If you see an increase in this time, it might signal that work orders are not being finished efficiently. 
   
4. Hours to Start and Hours to Complete Over Time: This is a trend graph to see how these two metrics are changing over the month. This gives you an understanding on if your staff are doing better at starting the work orders quickly and if your staff are completing the work order in an appropriate time frame. 
   
5. Tenant Work Order: Allows you to view which of your tenants are creating the most amount of work orders, how long it takes (on average) to complete a work order for that tenant, and the rating that the tenant gives. With this data, you can see what tenants might be having the most issues with at your property and how they are rating their experience with work orders. 
   
6. Work Orders Completed with Ratings: This shows the number of work orders that were completed that have received a rating. 
   
7. Rating Average: Shows the average of the ratings given by tenants.