Building Engines Integration

Building Engines Integration

Building Engines Integration 


In this guide you will learn about the Integration Building Engines and how it works with VTS Rise.

What is Building Engines?

Building Engines is a work order management integration. This allows work orders to be created in VTS Rise and pushed to Building Engines. 

The following data is synced from Building Engines to VTS Rise:
  1. Tenants: Tenants are pulled from VTS Rise via Tenant admin email and mapped to the correct floors and suites.
  2. Suites and floors: Floors are imported first, then Suites are added to floors.
  3. Work orders, problems, categories and work order status updates. 

Work order syncing

  1. Work orders are pushed from VTS Rise to Building Engines. Currently, work order attachments such as PDFs and photos are not pushed from VTS Rise to Building Engines.
  2. Work order statues are imported from Building Engines to VTS Rise. They can only be updated in Building Engines.
  3. Work order problems are imported to VTS Rise from Building Engines. All work order problems are mapped to the category "All."
Work orders synced from Rise will appear in Building Engines as coming from the email of the tenant admin listed in the Property Settings call field.

Sync Methods between VTS Rise and Building Engines

  1. Work orders, problems, floors and suites can be manually synced from the VTS Rise admin portal. 
  2. A programmed nightly update is run daily at midnight (Local time of your property) to import the following from Building Engines to VTS Rise:
    1. Problems: If a problem is deleted in building Engines, it is then deleted form VTS Rise during the nightly sync. If a problem is updated in Building Engines, then it is updated in VTS Rise during the sync. 
    2. Floors and Suites.
  3. A work order created in VTS Rise will sync to Building Engines immediately. Then all actions are taken in Buildings Engines, syncing status changes to VTS Rise. Once a work order is closed in VTS Rise, an email and app notification will be sent to the end user. 
  4. A sync is run every 15 minutes to sync Work order status updates from Building Engines to VTS Rise.
  5. Tenants are manually imported from Building Engines when the tenant administrator email is entered in the VTS Rise Property Settings. 
A VTS Rise representative must make this configuration. To do so send your implementation manager a list of tenant admin email addresses associated with the tenants that need to be added to VTS Rise.

Work Order Statuses



Updating Tenant Names

If you need to update or change a Tenant Name, please reach out to your VTS Rise contact for assistance.


For further questions on the integration or on how to establish the integration, please reach out to the Client Success team at VTS Rise!

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