Contacts & Disclaimers for Residential Properties

Contacts & Disclaimers for Residential Properties

Contacts & Disclaimers for Residential Properties

In this guide you will learn:
  1. How to Add Property Contacts
  2. Reordering Property Contacts
  3. Creating Rise Reserve Contacts
  4. Managing Phone Number for Emergency Work Orders
  5. Creating Work Order Disclaimer

Adding Property Contacts

Step 1:
Select "Settings" from the left side of the screen, and then select "Contacts & Disclaimers." 


Step 2:
All existing Property Contacts will be located here. To add more simply select the "Add More" plus sign.



Step 3:
Fill out all the contact details and select "Submit."


How to Edit and/or Re-arrange Contacts Order of Visibility

Step 1:
To rearrange the order of the Property Contacts simply drag and drop to set the order that Residents will see.

Step 2:
To edit the Property Contact select "Details" on the right side and make necessary changes. Don't forget to select "Save Changes". 



Create and Manage Rise Reserve Contact

Rise Reserve is a feature of VTS Rise that allows people outside of your property to book the amenities you have available. Here is a guide on how to update the contact information for your Rise Reserve Contact. 

Step 1
Select "Settings" from the left side of the screen, and then select "Contacts & Disclaimers." 



Step 2
Input the phone and email you would like to utilize for your Rise Reserve contact. When complete, select "Save Changes."


Adding an Emergency Work Order Contact

Residents are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Residents to call in case of an emergency. 

Step 1
Select "Settings" from the left side of the screen, and then select "Contacts & Disclaimers." 


Step 2
Under "Phone Number for Emergency Work Orders," input the phone number you would like to be contacted in the case of an Emergency Work Order. Select "Save Changes."


Residents Reaching out to Emergency Work Order Contact

In the App

Step 1 
In the app, Residents will navigate to "Work Orders" in the Quick Action Button menu on the homepage or under "Features."

Step 2
Residents will select the "Siren icon" in the upper right corner. This will prompt them to call the number that you had input under "Phone Number for Emergency Work Orders."


In the Portal

Step 1
In the Resident Web Portal, Residents will navigate to "Work Orders" in the features menu.

Step 2
Contact information for Emergency Work Orders will appear in the right corner.


Create and Manage Work Order Disclaimer

Work Order Disclaimers can be shown for Residents when they navigate to Work Orders in the app or portal. 

Step 1
Select "Settings" from the left side of the screen, and then select "Contacts & Disclaimers." 


Step 2
Scroll down to "Work Order Disclaimer." Create a message that will be shared with Residents when they go to Work Orders in the app or portal. Here you have the option to show or hide the disclaimer.


Step 3 
This is the view Residents will see on their end when navigating to Work Orders in the app.


Step 4
This is the view Residents will see on their end when navigating to Emergency Work Orders in the portal.



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