Create and Manage Phone Number for Emergency Work Orders in Commercial Properties

Create and Manage Phone Number for Emergency Work Orders in Commercial Properties

Create and Manage Phone Number for Emergency Work Orders in Commercial Properties

Occupants are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Occupants to call in case of an emergency. 

In this guide, you will learn
  1. How to add an Emergency Work Order Contact
  2. How Occupants are able to call the Emergency Work Order Contact

Adding an Emergency Work Order Contact

Step 1
After logging into your property's Admin Portal, select "Settings" at the bottom left and then select "Contacts & Disclaimers."


Step 2
Under "Phone Number for Emergency Work Orders," input the phone number you would like to be contacted in the case of an Emergency Work Order. Select "Save Changes."


Occupants reaching out to Emergency Work Order Contact

In the App

Step 1 
In the app, Occupants will navigate to "Work Orders" in the Quick Action Button menu on the homepage or under "Features."

Step 2
Occupants will select the "Siren icon" in the upper right-hand corner. This will prompt them to call the number that you had input under "Phone Number for Emergency Work Orders."


In the Portal

Step 1
In the Occupant web portal, Occupants will navigate to "Work Orders" in the features menu.

Step 2
Contact information for Emergency Work Orders will appear in the right-hand corner.