Create and Manage Phone Number for Emergency Work Orders in Residential Properties

Create and Manage Phone Number for Emergency Work Orders in Residential Properties

Create and Manage Phone Number for Emergency Work Orders in Residential Properties

Residents are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Residents to call in case of an emergency. 

In this guide, you will learn
  1. How to add an Emergency Work Order Contact
  2. How Residents are able to call the Emergency Work Order Contact

Adding an Emergency Work Order Contact

Step 1
After logging into your property's Admin Portal, select "Settings" at the bottom left and then select "Contacts & Disclaimers."


Step 2
Under "Phone Number for Emergency Work Orders," input the phone number you would like to be contacted in the case of an Emergency Work Order. Select "Save Changes."


Residents reaching out to Emergency Work Order Contact

In the App

Step 1 
In the app, Residents will navigate to "Work Orders" in the Quick Action Button menu on the homepage or under "Features."

Step 2
Residents will select the "Siren icon" in the upper right-hand corner. This will prompt them to call the number that you had input under "Phone Number for Emergency Work Orders."


In the Portal

Step 1
In the Resident web portal, Residents will navigate to "Work Orders" in the features menu.

Step 2
Contact information for Emergency Work Orders will appear in the right-hand corner.



    • Related Articles

    • Create and Manage Work Order Disclaimer for Residential Properties

      Create and Manage Work Order Disclaimer for Residential Properties Work Order Disclaimers can be shown for Residents when they navigate to Work Orders in the app or portal.  Step 1 After logging into your property's Admin Portal, select "Settings" at ...

    • Create and Manage Work Order Disclaimer for Commercial Properties

      Create and Manage Work Order Disclaimer for Commercial Properties Work Order Disclaimers can be shown for Occupants when they navigate to Work Orders in the app or portal.  Step 1 After logging into your property's Admin Portal, select "Settings" at ...

    • Work Order Management for Residential Admins

      Work Order Management From your Admin Portal, it’s easy to view, edit, create and assign work orders. In this article, you will learn how to: View Existing Work Orders Approve Work Orders Change Work Order Statuses Create a New Work Order Run Work ...

    • Work Order Management for Residential Staff

      Work Order Management for Residential Staff Through both the Staff Experience App and Portal, the maintenance team will be able to create and manage Work Orders and Preventive Maintenance Tasks with ease.  In this article, you will learn how to: Open ...

    • Create and Manage Phone Number for Emergency Work Orders in Commercial Properties

      Create and Manage Phone Number for Emergency Work Orders in Commercial Properties Occupants are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Occupants to call ...