F.A.Q. for Residential Property Admins
General
What is VTS Rise?
VTS Rise is a mobile app and web platform for both commercial and residential properties designed to assist you in your everyday life. Stay up to date on information, events, request work orders, credential visitors, receive package notifications, and so much more all from the palm of your hand.
What is VTS?
VTS is the industry standard used by over 45,000 commercial real estate professionals for centralized operations, powerful digital marketing, and intelligent investing with real-time market data.
How can I provide feedback or request support?
Our support team would love to hear from you. You can reach them using the blue lightbulb icon on the bottom left-hand corner. Select "Support Desk."
I forgot my password. How do I reset my password?
Follow the “Set/Update Password” link in the upper right-hand corner of the login screen or visit https://portal.risebuildings.com/#/access/forgotpwd to reset your password.
My portal is not showing updated information. (E.G. Work Orders, Current Residents, Locations, etc.)
You need to clear the cached data from your web browser. This may vary based on your browser choice.
The most-used web browser is Chrome:
- Hold CTRL +H and select clear browsing data.
- Ensure that cached images and files are selected.
- Select “Clear Data.”
How can I access the app as a Property Manager?
Property Managers do not have access to the app under their PM login credentials. If you would like to view the app as either a staff member or as a resident, you are able to create a dummy account to log in to the app.
User Management
How can I disable the Welcome Email for certain Units?
You are able to disable the Welcome Email when creating the Unit. Towards the bottom of Unit creation, there is a checkbox that says, "Disable Welcome Email." This will disable the Welcome Email from being sent to Residents of this Unit.
Property Communication
How can I send out Management Updates?
You can send out Management Updates from the homepage of the portal, under "Boost Engagement" on the left-hand side. As well as under "Engagement" then select "Community."
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Property Events
How can I view RSVPs for events at the property?
In the web portal, select "Engagement" in the left-hand navigation, then select "Events." Select the three action dots next to the event you would like to see RSVP details for and select "Details." At the bottom of the page, there is a "Guest List."
Property Amenities
How can I view Reservations at the property?
To view Reservations, select "Operations" from the left-hand menu, and under "Property Services" select "Reservations" then "Reservations." Here you can see a list of the reservations at your property. To see a calendar view, select "Calendar at the top of the screen.
Visitor Management
How can I view Visitors at my Property?
To view visitors, select "Access" from the left-hand navigation, then select "Visitors." From here you are able to view Visitor Logs (list of people who have used a Rise visitor pass at your property), Authorized Visitors (list of visitors with a valid visitor pass for today or in the future), as well as your property's watch list.
Web Portal
What is the web portal URL?
What browsers support the Rise Buildings web portal?
Google Chrome - Mozilla Firefox - Apple Safari - Microsoft Edge
For additional support or questions, please contact support@risebuildings.com or 1-888-733-6828.
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