1. Create and Manage Management Posts
   
2. Approve or Reject Occupant submitted Newsfeed Posts
   
3. Enable Occupants to Post and Comment on Newsfeed Posts
   
4. Download a Report on Community Posts

How to Create a Management Post

 

Create your management post.

• Title: There is a 150 character limit on Newsfeed post titles.
• Category: Designate if this post is normal or emergency.
  
• Normal Management Posts: The most common way to send out standard updates. 
  
• Emergency Management Posts:  In case of an emergency, this option will post your emergency notice and a push notification will be accompanied by a standard emergency warning sound effect similar to receiving an Amber Alert or Severe Weather Alert. 
  

• Show this post on the home screen indefinitely: This function will keep your management post on the landing page or home screen carousel. If this is not selected, the post will show on the homepage for 14 days. All newsfeed posts are automatically added to the homepage, whether you select Show this post on home screen indefinitely or not. There is no limit to how many posts can show on the homepage, but posts fall off after 14 days if "indefinitely" isn't checked. (You can also set an expiration date for posts).
• Notify Occupants via SMS? (Carrier charges might apply): Select to notify occupants of new management posts via text messages.
  
• Notify Users via Email: Select to send this update as an email as well.
  
• Notify PMs via Email: This will send your management post to all other individuals located under Staff Management > Property Managers
  
• Add a link button: Insert a hyperlink to your update.
• Attach File(s): VTS Rise supports both PDF and Images as attachments to your management post. If you add multiple files, these will become a carousel on the management post. 

Step 6

Designate whom you would like to view the post.

1. Default: All occupants on the property will be able to view updates.
   
2. Tags:  Will only be viewable to occupants and/or tenants with the selected tag.
   
3. Occupant Types: Posts will only be viewable to the selected occupant type. 
   
4. Specific Occupants: Select individual occupants to view the update.
   
5. Staff Roles: Posts will only be viewable to staff roles selected.
   
6. Assignment Category: Those who have assignments under the selected category will only be viewable.
   

You may select multiple options if applicable. I.E. Tags and Staff Roles. 

Step 7

Select Preview to view your update in full.

Step 8

Select Post.

How to Enable and Disable Your Users to Create Community Posts

Occupant types allow you to assign feature sets to your occupants. Tenants at your property may have more permissions than an individual designated as an Occupant.  This article will explain how to assign the feature that will allow your occupants to create community posts.  

Step 1

Once logged into the Admin Portal, select Operations on the left side menu.  Next select Occupant Management and then Occupants.

Step 2

Select Occupant Type on the top menu.  Next select Add Occupant Type.

Step 3

Create a title for the occupant type.  Next, select the features that the occupant type will have access to.  To allow access to community posts, select Community.  These grant access to news posts, polls, events, and the marketplace. 

To require approval from staff before a community post goes live on the platform, select Settings, then Property Settings, and then scroll down until you see Do you want newsfeed and marketplace posts to be approved before publishing?  Select Yes.

Step 4

Once the specific features are assigned to an occupant type, you can assign occupants to those types, allowing them to access the assigned features.  Select Operations and then Occupants.  Add a new occupant including all required information. Next, select the occupant type from the Assign a Type drop-down menu. Finally, select Submit.