How to: Log and Sign off on Packages at Commercial Properties
Want to learn how easy it is to log and sign off on packages at your property?
Note: Admins do not log packages. This is the workflow your staff will be taking to log packages.
In this guide you will learn how to:
- Scan Packages
- Mark Packages as Picked up
Scan Packages
Step 1
From your property's staff app, select Packages.
Step 2
Select Scan Packages from the upper right corner.
This will open a camera feature. Focus on the recipient of the package, and take a picture.
Note: If the photo is blurry, you will need to retake the picture or enter the information on the right-hand side.
The recipient information will populate after a clear picture is taken. You are also able to update/edit that information.
Step 3
Select Submit.
This will alert the package recipient that they have a package waiting to be picked up and their pickup location.
Mark Packages as Picked Up
Step 1
Under Packages, you will see the records of packages that have been scanned and are awaiting pickup.
Step 2
Select the checkboxes next to the packages you would like to mark as picked up. Select Marked as Picked Up. This will send a notification to the recipient that it has been picked up.
Step 3
This will prompt a signature box.
Note: Either Property Admin, Staff, or Package Recipient can sign for the package. This is dependent on your property's workflow.
Filtering Package Results
You can quickly refine the package results to filter by Tenant, Occupant, Date Range, Pickup Location, or Carrier.
Step 1
Select the filter button at the top of the screen.
This will open the below filter options, making it easy to find the package you are looking for!
Marking Packages as Awaiting Pickup
If you marked a package Picked Up on error, you are able to change the status to Awaiting Pick Up.
Step 1
Under Picked Up, you can select the checkbox next to the package you would like to move back to Awaiting Pick Up and select Awaiting Pick Up towards the bottom. This will send a notification to the package recipient that the package was moved back to the Awaiting Pick Up queue.
Related Articles
How to: Log and Sign off on Packages at Residential Properties
Want to learn how easy it is to log and sign off on packages at your property? In this guide you will learn how to: Scan Packages Mark Packages as Picked up Scan Packages Step 1 From your property's staff app, select Packages. Step 2 Select Scan ...Adding and Signing off on Packages at Residential Properties
Adding and Signing off on Packages at Residential Properties VTS Rise eliminates the need for paper logs to track packages and frees up staff so that they are not having to leave their station to enter the package room. In this article, you will ...Adding and Signing off on Packages at Commercial Properties
Adding and Signing off on Packages at Commercial Properties VTS Rise eliminates the need for paper logs to track packages and frees up staff so that they are not having to leave their station to enter the package room. In this article, you will ...How to Pick up Packages in a Rise Receive Room
How to Pick up Packages in a Rise Receive Room Staff members will be scanning your packages into the VTS Rise platform and placing them in your dedicated package receiving room. In this article you will learn, how to pick up packages using Rise ...Rise Scan for Commercial Properties
Rise Scan for Commercial Properties Rise Scan is our Turnstile solution. The Rise Scan device can be tied into existing Wiegand wiring for QR code scanning devices. This enables occupants to receive a notification when their visitor arrives when the ...