Genetec Integration

Genetec Integration

Genetec Integration

In this guide you will learn about the integration VTS Rise has with Genetec.

What is Genetec?

Genetec is a user management, visitor management and access control integration. It allows you to manage profiles in one place avoiding double data entry and create a seamless visitor experience. 

The following is synced from Genetec to VTS Rise:
  1. Tenants
  2. Occupants and roommates
  3. Access control groups

Data flow and Synchronization process

  1. VTS Rise syncs tenant name from Genetec.
  2. VTS Rise syncs first name, last name, email and phone number from Genetec for Occupants. 
  3. Occupants must have an email address in their Genetec profile in order to sync to VTS Rise.
  4. Access control groups.

Visitor Syncing

  1. Visitors are synced from VTS Rise to Genetec.
  2. Visitors details such as name, email and visitor schedule will sync. 
  3. Visitors are created from the VTS Rise admin portal, staff portal or user app. Visitors are then pushed to Genetec with the access level granted in VTS Rise. 
  4. If a visitors details or schedule are changed that visitor is then deleted from Genetec and a new visitor is created with the updated details. 


VTS Rise and Genetec Sync Methods

  1. Tenants, occupants and access control groups are synced from Genetec to VTS Rise during the nightly sync. These can also be synced manually from the VTS Rise admin portal. 
  2. A separate update is run at midnight (Local time of your property) to delete the previous days visitors from the Genetec system and add new visitors for the day. Visitors can also be deleted from the VTS Rise portal, which will be reflected in Genetec. 

Self-Registration

If your property is utilizing self-registration, Property Admins will be sent an email with the user's information once they have completed self-registration. You will then need to add it to Genetec in order for the mobile credentials and access groups to work. The user's email must be added to Genetec, as it acts as the source of truth. Occupants sync from Genetec to VTS Rise. If the email has already been added to Genetec, the self-registration will auto-sync.

For further questions on the integration or on how to establish the integration, please reach out to the Client Success team at VTS Rise!



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