Configuring Visitor Kiosk Settings

1. Maximum number of attempts allowed per day?: Set maximum attempts allowed for the Kiosk in a day.
   
2. Call Resident via phone call when a visitor is logged via Rise Kiosk?: Allows Residents to receive a call from the Kiosk upon their visitor checking in.
3. Call Resident via video when a visitor is logged via Rise Kiosk?: Allows Residents to receive a video call from the Kiosk upon their visitor checking in
4. Show Unit selection on Rise Kiosk?: If No is selected, it will remove the ability to view Units in the Kiosk Directory, allowing unexpected visitors to search only by Residents name.
5. Show/Hide Guest email input on Rise Kiosk?: Property Admins can select whether the email address input field for visitors is Hidden, Optional, or Required.
6. Show Guest company input on Rise Kiosk?: Option to include a field for visitors to input the company they belong to.
7. Show Pin Code Input button on Rise Kiosk?:  If your property is utilizing PIN Codes, this enables individuals to enter their PIN code to the Rise Kiosk.
8. Show call options on Rise Kiosk?: Option to add a phone number to call from the Kiosk, i.e. the Leasing Office.
9. Enter a message to be displayed to visitors after they scan a Rise Pass not valid for that particular Kiosk: Property Admins can add a personalized message to appear if a Visitor Pass is invalid.
10. Add Kiosk Logo Image: Logo to appear on the Kiosk.
11. Set Dynamic wait time for visitor approval on Kiosk in minute(s): Set the amount of time in minutes the Kiosk will give the Resident being visited to approve or reject the Visitor when using the Directory or Delivery options.
12. Capture visitor photo during Kiosk check-in?: For the Kiosk to take a photo of Visitors using the Directory, select Yes.
    
13. Show/Hide Guest phone number input on Rise Kiosk?: Property Admins can select whether the phone number input field for visitors is Hidden, Optional, or Required.
14. Visitor Welcome Message: This message will appear after a Visitor with a valid Visitor Pass scans their pass at the Kiosk.
15. Enter phone number to be called when an invalid pincode is entered on Kiosk: Enter a phone number that will be called in the event an invalid PIN Code is entered.
16. Select name format for Rise Kiosk: Property Admins can decide how they would like Resident names to appear in the Kiosk. Options include FIRSTNAME LASTNAME, LASTNAME FIRSTNAME, LASTNAME FIRST_INTIAL, or FIRSTNAME LAST_INITIAL.
17. Print paper badge when Rise Pass scanned at Kiosk?: If the property is utilizing a badge printer and would like badges to be printed upon a visitor checking in at a Kiosk, this can be set up here.

Note: Your residents may also choose to remove their information from the kiosk in their profile section. 

Remove a Resident from Visitor Kiosk

If an individual resident requests to be removed from the Visitor Kiosk, this can be accomplished on their profile as well as in the Admin Portal.

Check out this article on Profile Management for Residents

Step 1

Locate the Resident that would like to be removed from the Visitor Kiosk. Select the three horizontal dots to the right of the person's name and select Edit from the drop-down.

Step 2

Deselect Do you want to show this Resident on kiosk? and select Save Changes at the bottom of their profile page.

See the next section on Auto Login to learn how manual updates can be pushed to a Visitor Kiosk.