Managing Community Posts for Commercial Admins

Managing Community Posts for Commercial Admins

Manage your Community Posts

Community tools are great ways to get information out to your residents as well as getting information from them. In this article you will learn:
  1. How to Edit, Delete and Deactivate a newsfeed post
  2. How to review Community Posts
  3. Approve and Reject Newsfeed posts
  4. How to enable and disable users to create newsfeed posts
  5. Allowing Occupants to send newsfeed posts to their own Tenant spaces
  6. How to run a CSV report of Community posts
  7. Creating and managing Polls
  8. Managing Marketplace Posts

How to Edit a Newsfeed Post

Step 1
After logging into your property's admin Admin Portal, select Engagement from the menu on the left side. Next, select Community.



Step 2
To edit a newsfeed post select the three dots to the right of the post.  Select Edit in the drop-down box to make any changes to the post.


Step 3
You can also edit a post by selecting the title of the post.  This will open the post details. Select the Edit button to make changes or updates.



Step 4
Once you've finished making edits, select the Save Changes button.



How to Delete a Newsfeed Post

Deleting posts will remove them from both the app and portal.

Step 1
After logging into your property's admin Admin Portal, select Engagement from the menu on the left side. Next, select Community.



Step 2
To delete a newsfeed post select the three dots to the right of the post. Select Delete in the drop-down box to remove the post from the app and the platform.




Step 3
You can also delete a post by selecting the title of the post.  This will open the post details.  Open the More drop-down box and then select Delete.



How to Deactivate a Newsfeed Post

Deactivating a post removes the post from the occupant's view while leaving it on the property manager portal.  If a post is deactivated, you can reactivate it at a later time.
Step 1
After logging into your property's admin Admin Portal, select Engagement from the menu on the left side. Next, select Community.


Step 2
To deactivate a newsfeed post select the three dots to the right of the post.  Select Deactivate in the drop-down box to remove the post from the app and the platform.



Step 3
You can also deactivate a post by selecting the box to the left of the post.  This will open a Select Action drop-down box.  Next, select Deactivate.



Step 4
Finally, select Submit to deactivate the post.



To activate a post that has been deactivated, follow the above steps and select Activate.


How to Review Community Post Activity (Comments/Likes)

You're able to see how many views, likes, and comments your posts receive on the admin portal.

Step 1
Select Engagement from the menu on the left side. Next, select Community.



Step 2
To see who liked, commented, as well as their comments on the post, select the three dots to the right of the post, then choose Details.



You can also see community post activity by selecting the title of the news post.

Step 3
Scroll down to view any comments, when they were posted, and who posted them.



Step 4
To reply to a comment, enter your message and then select the arrow to post it. 



Step 5
To see the commenter's information, select their name.  This will display their contact information should you need to reach out or get additional feedback.



Step 6
Scroll down and select Likes to see who liked your post. 



Approving and Rejecting Occupant Newsfeed Posts

If your property allows occupants to post to the newsfeed, these steps will show the property manager how to approve or reject occupant posts. 
Step 1

Select Engagement located on the left side menu, and then Community.



Step 2

Select the News Feed feature you would like to approve posts from:

  1. News: View, Approve, reject, or delete community posts.
  2. Marketplace: Approve, reject, or delete occupant marketplace posts.

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Step 3

To View, Approve, Reject, or Comment on an Occupants newsfeed or marketplace post, select the three dots to the right of the post.  

  1. Reject: Once rejected, you will not be able to approve later. If you would like the occupant to make a change to their post first, we recommend using the comment field at the bottom of the post. When rejecting a post, you will be prompted to enter a reason. This reason will be shared with the occupant so they are aware it was rejected and why. 
  2. Comment: This allows you to comment directly on the occupant's post and sends them a notification about the comment. When commenting on a "Pending Approval" post, the comments will not be public-facing upon approving the post. The comments will remain on the management view. 
  3. Deactivate: Removes the post from occupant view, while leaving it on the property manager portal.
  4. Delete: Removes the post from the occupant view as well as the property manager portal.

How to Enable and Disable Your Users to Create Community Posts

Occupant types allow you to assign feature sets to your occupants. Tenants at your property may have more permissions than an individual designated as Occupant.  This article will explain how to assign the feature that will allow your occupants to create community posts.  

Step 1
Once logged into the Admin Portal, select Operations on the left side menu. Next select Occupant Management and then Occupants.


Step 2
Select Occupant Type on the top menu. Next select Add Occupant Type.



Step 3
Create a title for the occupant type.  Next, select the features that the occupant type will have access to.  To allow access to community posts, select Community.  These grant access to news posts, polls, events, and the marketplace. 



To require approval from staff before a community post goes live on the platform, select Settings, then Property Settings, and then scroll down until you see Do you want newsfeed and marketplace posts to be approved before publishing?  Select Yes.


Step 4
Once the specific features are assigned to an occupant type, you can assign occupants to those types, allowing them to access the assigned features.  Select Operations and then Occupants.  Add a new occupant including all required information. Next, select the occupant type from the Assign a Type drop-down menu. Finally, select Submit.



Allow Occupants to Send Community Posts to their Own Tenant's Space

As an admin, you have the ability to turn on a setting allowing occupants to send community posts to just their unit.

Step 1
 Select Operations from the left navigation menu, then select Occupant Management. In the drop-down menu that appears, select Occupants.



Step 2
Select Occupant Types from the top navigation.



Step 3
Select the Occupant type using the 3 horizontal dots and select Details in the drop-down.



Step 4
Select More in the top right corner, selecting Edit from the drop-down.



Step 5
Select the checkbox next to Create for own Tenant and select Submit when you are done.





How to Run a CSV Report of Community Posts

Step 1

Select Engagement from the menu on the left side. Next, select Community.




Step 2
Select the three dots to the right of the post.  This will open a drop-down menu.  Select Export Likes as CSV from the drop-down menu.



Step 3
Your CSV file will automatically download to your computer. 



Managing Polls

In the poll management section of your admin portal, you can view responses to polls, edit, deactivate, delete, or reactivate existing polls.

Create a New Poll

Polls are single-question, multiple response surveys that can be used to get a quick pulse check on your community. While admins can see who and how each occupant responded, users, will only see an aggregate of responses. 

Step 1
From your property's admin Admin Portal, select Create New Poll from your dashboard.
Note: You can also access and create a poll, by selecting: Engagement from the left side menu, followed by Community. Select Polls from the top menu of the Community Management page. 

Step 2
Enter your poll question and responses.



Step 3
 A poll can be automatically removed from the platform on a specific date and time by selecting Choose Date & Time under Expiry Date & Time to open the calendar.



Step 4
You can also schedule your poll to automatically post to the platform on a specific date and time in the future.  Simply select the Schedule for Later button and then select Choose Date & Time to open the calendar.



Step 5
Once you choose your date and time, select Apply to save your selection.



Step 6
  1. If you would like the poll to be available to the entire building population, select Allow everyone to view this poll. 
  2. If you would like to curate a specific group to take the poll, de-select Allow everyone to view this poll and select the Tags or other filter options you would like to view that specific poll.
New to Tags? Check out our guide on Tags to learn more.



Step 7
To post your poll, select Add.

View Poll Responses

Step 1
In your property's admin Admin Portal, select Engagement and Community from the left side menu to access the poll management screen. Select Polls from the top bar. 



Step 2
Select the poll for which you wish to view the responses. Or select the three dots on the right side to open a drop-down menu and then select Details.



Step 3
View the aggregate response at the top of the screen or scroll down to view individual responses.

Pro-tip: You can select the individual's name to view their contact info directly from the poll management page. This makes it easy and convenient to follow up with individuals when required. 



Edit Existing Polls


Step 1
In your property's Admin Portal, select Engagement and Community from the left side menu to access the poll management screen. Select Polls from the top.



Step 2
Select the 3 dots to the right of the poll you wish to edit, followed by Edit.



Step 3
Make any edits and select Save Changes.

Delete, Deactivate, or Reactivate an Existing Poll

Step 1
In your property's Admin Portal, select Engagement and Community from the left side menu to access the poll management screen. Select Polls from the top.



Step 2
Select the box next to the poll(s) you wish to delete, deactivate, or reactivate.  This will open a blue Select Action drop-down box. 
Note:  You can select multiple polls at one time, by selecting the box to the left of the appropriate polls. 


Step 3
Select the Select Action drop-down box at the bottom left corner of the screen and select your desired action.
  1. Delete: Removes the poll from both the user experience and the poll management page in your property's admin portal.
  2. Deactivate: Removes the poll from the user experience, but maintains the poll on the poll management page in your property's admin portal.
  3. Reactivate: This allows the poll to be viewable to the users after previously deactivating. 


Managing Marketplace Posts

How to Enable Admin Approval for Marketplace Posts

Step 1
After you have logged onto the Admin Portal, Select Settings on the left navigation bar and then select Property Settings. 



Step 2
Scroll down the page and locate Do you want newsfeed and marketplace posts to be approved before publishing? Select the dropdown menu and choose Yes or No. 

Pro Tip: Use Ctrl + F on your keyboard to search for keywords on the page, this will make it easier to find Marketplace in Property Settings!



Step 3
Navigate to the bottom of the page and select Submit to save your changes. 

How to Enable Marketplace Disclaimers

Step 1
After you have logged onto the Admin Portal, select Settings on the left navigation bar and then select Property Settings. 



Step 2
Locate Add a disclaimer to Marketplace products and select the checkbox to the left. You will now be able to enter your disclaimer here. 

NOTE: This disclaimer will appear on every Marketplace post that your occupants make on the platform. 


Step 3
Navigate to the bottom of the page and select Submit to save your changes. 

How to Set How Many Days a Marketplace Post Will Be Active For

Step 1
After you have logged onto the Admin Portal, Select Settings on the left navigation bar and then select Property Settings. 



Step 2
Locate How many days should a Marketplace post be valid for? and enter the input the number of days you want Marketplace posts to be active for. 



Step 3
Navigate to the bottom of the page and select Submit to save your changes. 

How to Manage Marketplace Posts

Step 1
To access Marketplace posts, select Engagement on the left navigation bar then select Community.



Step 2
At the top of the screen, toggle over to Marketplace. 



Step 3
Select the three dots to the right of a Marketplace post to do the following:
  1. Details: View the details the occupant added to the Marketplace post. 
  2. Edit: Edit the Marketplace post. 
  3. Approve / Reject: Either approve or reject a Marketplace post. NOTE: If you reject a Marketplace post, you will have to enter a reason why which will be viewable by the occupant. 
  4. Activate / Deactivate: Allows you to temporarily remove a Marketplace post and then reactivate it. 
  5. Delete: Allows you to permanently remove a Marketplace post (from both the Admin Portal and the occupant's view). 



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