Property Roles and Access for Commercial Properties

Property Roles and Access for Commercial Properties

Property Roles and Access

In VTS Rise, there are three property roles for users. This article will discuss the three roles and explain what features they have access to.
  1. Property Management
  2. Staff
  3. End User

Property Management Role

The Property Manager user role provides full administrative and configuration access to the VTS Rise platform. This user will see all available features within the VTS Rise platform and has the ability to designate which features the Occupants and Staff see in their experience when logged into the platform. This user has the ability to create, manage and remove users.

This user will also have access to the engagement features of the platform, including but not limited to:
  1. Newsfeed Post Creation, Approval & Removal
  2. Poll Creation & Management
  3. Forms/Survey Creation & Management
  4. Events Management

Platform Access: Web-Based Portal

The Property Management user role has access to the web-based Admin Portal.

Some examples of Property Management roles include Property Managers, Property Administrators, Event Coordinators, and Leasing Agents.

Along with being able to see new Work Orders and Reservations on the Dashboard screen, these users are notified via email for items such as:
  1. New Reservations
  2. App Registration/ Approval Requests
  3. New Work Orders
  4. Payment Status
  5. User Marketplace/ Newsfeed Post Approval Requests (when approval is set to "Required")
  6. New Form Submissions
  7. Event RSVPs



Note: Property Management / Admin roles do not have access to the app with their login. If you would like to view the app in either the occupant or staff experience, you may use a dummy account. 

Property Staff Role

The Property Staff user roles allow property teams to create role-specific experiences for property staff members. Individual features can be enabled and disabled based on each user's job function.

For example, a Chief Engineer may have access to the Work Orders and Property Newsfeed feature to keep up to date on building updates, while a Security Staff member may have access to Visitor Management, Occupant Directory, and Daily Activity Report features. 

Platform Access: Web-Based Portal & Mobile Application

The Property Staff user role has access to the web-based Staff Portal as well as the VTS Rise Mobile App.

Examples of Property Staff roles include Security Staff, Concierge Staff, Door Staff, Building Engineers & Maintenance

Users are notified via push and badge notifications in the mobile application and via in-app browser notifications in the web-based portal. Within the mobile application, users have the ability to select the specific notifications they would like to receive.

Web-Based Portal


Mobile Application


Property End User Role

The Property End User Role (Occupants) allows property teams to create feature-specific experiences for their occupants. Individual features can be enabled and disabled based on the Occupant Type created in the Admin Portal.

Platform Access: Web-Based Portal & Mobile Application

The Property End User role has access to the web-based Occupant Portal as well as the VTS Rise Mobile App.

Some examples of end-users are Occupant and Tenant Main Contact.

Users are notified via push and badge notifications in the mobile application and via in-app browser notifications in the web-based portal. Within the mobile application, users have the ability to select the specific notifications they would like to receive.

Web-Based Portal


Mobile Application



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