Visitor Kiosk Configurations for Commercial Admins

Visitor Kiosk Configurations for Commercial Admins

Visitor Kiosk Configurations


Within the VTS Rise platform, Property Admins are able to manage their Visitor Kiosk configurations.  In this article, you will learn how to:
  1. Edit Kiosk Users
  2. Manage PIN Codes

How to Edit Kiosk Users

Step 1
Log in to the Admin Portal and then select Access in the left side menu.



Step 2
Next, select Rise Kiosk under Access Management and then select the three dots to the far right of the kiosk user you'd like to edit.  Finally, select Edit.



Step 3
Here, you can make any updates to the kiosk user.  Any required information is indicated with an asterisk (*).  



Step 4
Additional configurable kiosk settings are located at the bottom of the screen.  A description of each option is listed below. Select Save Changes when you're finished. 



  1. Show Rise Pass button on Rise Kiosk?
    1. Turn on when a property is using visitor passes to grant building access.

  2. Show Directory button on Rise Kiosk?
    1. This allows anyone to approach the tablet, search the directory, and based on property settings, place a call or send an Arrived notification.
    2. End Users are able to individually remove themselves from the directory through the Mobile App.
  1. Show Delivery button on Rise Kiosk?
    1. For properties anticipating delivery drop-offs, this option allows those drivers to send a notification to users that they have arrived.
    2. Users are able to individually remove themselves from this directory.
  1. Show Forgotten Badge on Rise Kiosk?
    1. This feature allows a user to scan the back of their driver's license as a substitute for their phone app or normal method of verification.

  1. Allow Residents to use their QR? 
    1. This feature allows users to scan at the Rise Kiosk with the My QR Code feature. 

  2. Hide Lift Pin Code
    1. Depending on if your building has Rise Lift enabled for your elevators, this feature will be turned on or off. 

  3.  Enable Light Mode Display?
    1. Changes the display mode from dark mode to light mode. 

Managing Rise PIN Codes

PIN Codes allow repeat outside vendors like delivery drivers, catering companies, or third-party cleaners to gain access to the building with a unique PIN code at the Visitor Kiosk.

Create a New PIN Code

Step 1
Log in to the Admin Portal and then select Access in the left side menu.



Step 2
Select Rise Kiosk and then PIN Codes.



Step 3
Next, select Generate PIN Code.



Step 4
From here, enter a PIN Code, who it's for, and when it's valid.  Finally, select Submit.



You can make a Pin Code active for repeating days, weeks, months, or indefinitely by using the Repeats drop-down box.  This can be useful for delivery drivers who make multiple deliveries.


Edit an Existing PIN Code

Step 1
Log in to the Admin Portal and then select Access in the left side menu.



Step 2
Select Rise Kiosk and then PIN Codes.



Step 3
Next, select the three dots to the right of the PIN Code you'd like to change and then select Edit.



Step 4
From here you can edit the PIN Code and any information associated with the code.  Select Save Changes to save your changes.




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