Watch List for Residential Admins

Watch List for Residential Admins

Watch List

The Watch List can be used to prevent Visitor Passes from being created for individuals that should not have access to the property. In this article, you will learn:
  1. How to add individuals to the Watch List
  2. How to configure Watch List messaging

When a Visitor Pass is being created, the platform will check the Watch List and if there is a match, the pass will NOT be created and the individual attempting to create the pass will be notified that the pass cannot be created.

Manage the Watch List

The Watchlist can be used to ensure that visitor passes cannot be created for individuals you wish to keep out of your property. 

Step 1
Select Access and then Visitors from the left navigation menu.



Step 2
Select Watch List from the top, followed by Add New.



Step 3
Input the information for the individual you would like to add to the Watch List and select Submit.  


  1. Photo: Property Admins can add photos of individuals on the Watch List.
  2. First / Last Name: First and Last name of the person to be added to the Watch List.
  3. Email / Phone Number: Contact information of the person being added to the Watch List. When a Visitor pass is being created, VTS Rise will compare the contact information against the Watch List.
  4. Unit: Unit that requested the individual be added to the Watch List.
  5. Notes: Any additional information.
  6. Height / Weight: This may be added to give your Staff a better idea of the person's build.
  7. Date of Birth: This may be added to give your Staff a better idea of the person's age.
  8. Address: Include their home address if relevant or known.
  9. Reason: Reason the individual has been added to the Watch List.
When a Visitor Pass is being created, the platform will check the Watch List and if there is a match, the pass will NOT be created and the individual attempting to create the pass will be notified that the pass is not able to be created. 

Watch List Messaging

Step 1
Select Settings and then Property Settings in the left navigation menu.



Step 2
Locate the Watch List Alert Message box and add your verbiage for the message Residents will receive upon attempting to create a Visitor Pass for someone on the Watch List. This is located about 3/4 down the page, just below the Visitor Pass Message setting. 



Step 3
Select Submit at the bottom of the screen to save your changes

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