Work Order Management
Work Order Reporting for Commercial Properties
Work Order Reporting for Commercial Properties From your Admin Portal, you're able to view work order reports based off of status, billing, date or category. In this article you will learn: How to filter all Work Orders to generate a report The Work ...
Custom Work Order Questions for Commercial Admins
Custom Work Order Questions for Commercial Admins Custom Questions allow you to collect additional information from occupants about work orders they are submitting. This helps your staff be better prepared for the work they will be completing. In ...
Work Order Invoice PDFs for Commercial Properties
Work Order Invoice PDFs After Work Orders are completed, there is a permanent record within VTS Rise that can always be accessed. This article will go through how to download that permanent record in the form of a PDF. Step 1 After logging into ...
Create and Manage Work Order Disclaimer for Commercial Properties
Create and Manage Work Order Disclaimer for Commercial Properties Work Order Disclaimers can be shown for Occupants when they navigate to Work Orders in the app or portal. Step 1 After logging into your property's Admin Portal, select "Settings" at ...
Create and Manage Phone Number for Emergency Work Orders in Commercial Properties
Create and Manage Phone Number for Emergency Work Orders in Commercial Properties Occupants are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Occupants to call ...
How to Add Chargeable Labor and Materials to Work Orders for Commercial Admins
How to Add Chargeable Labor and Materials to Work Orders On the VTS Rise platform, your maintenance staff are able to add chargeable labor rates or materials to work orders before closing them out. In this article, you will learn the following: How ...
Work Order Equipment for Commercial Admins
Work Order Equipment Adding Work Order Equipment will be necessary for Preventive Maintenance, but can also be assigned by staff members to existing work orders. In this article, you will learn how to manage Equipment in the admin portal. Step 1 Upon ...
How to Add Work Order Locations, Categories, and Problems for Commercial Properties
Adding Additional Work Order Locations, Categories, and Problems Locations Step 1 From the Admin Portal select “Operations” and then "Work Order Configuration" from the left navigation menu. Step 2 To add a new location, select "Locations" from ...
Auto Assigning Work Orders for Commercial Admins
Auto Assigning Work Orders Auto assigning work orders to specific people or groups of people allows you to customize who receives a work order. This article will explain how to: Auto Assign Groups Set Up Auto Assignments for Staff Members ...
How to Create a Work Order on Behalf of a Tenant
Creating a Work Order on Behalf of a Tenant As an admin, you are able to create and submit a work order for a tenant, through the admin portal. This article will explain how to create a work order on behalf of a tenant. Step 1 From the Admin ...
Preventive Maintenance for Commercial Admins
Preventive Maintenance Configuration Creating preventive maintenance tasks sends automatic task reminders to your maintenance staff in their work order module. In this article, you will learn how to: Add New Preventative Maintenance Tasks via bulk ...
How to Enable Work Order Escalation Rules for Commercial Admins
Creating Work Order Escalation Rules Creating a work order escalation rule allow notifications to be sent out to tenants with updates on the status of their work order. These notifications can alert the tenant as well as staff members and assignment ...
Work Order Management for Commercial Admins
Work Order Management From your Admin Portal, it’s easy to view, edit, create and assign work orders. In this article, you will learn how to: View Existing Work Orders Approve Work Orders Change Work Order Statuses Create a New Work Order Subtenant ...