Hardware Troubleshooting for Commercial Admins

Hardware Troubleshooting for Commercial Admins

Hardware Troubleshooting

If you are having issues with your hardware, check out this guide for some troubleshooting tips! If you are still having trouble, reach out to your VTS Rise contact or Support. 

iOS Devices


Rise Kiosk - Auto Login

Rapidly tap on the top right corner or the address of the property 10 times. A prompt will appear giving you options to select from. Select Logout with auto login for the iPad to log in and log out automatically.



Check out this article on Kiosk Management for more information!

Rise Booking - Auto Login

Tap on the Rise Booking logo 10 times rapidly. Select Sign Out in the upper right corner. Once prompted, select Logout with Auto Login to auto-login.



Check out this article on Rise Booking Tablet Configuration for more information!

Rise Lift - Auto Login

Rapidly tap on the Rise Lift logo 10 times. A prompt will appear giving you options to select from. Select Sign out with Auto Login for the iPad to log in and log out automatically.



Hard Reset

Hold the power button and the home button at the same time for 10 seconds for it to fully reset.

iPad Settings

Verify correct settings on the device with a VTS Rise team member.

Connections

Cable Check

Check the Power over Ethernet adapter (PoE) for both orange (ACT) and green (LINK) lights.

Property must test their network cables and power source to ensure the device is receiving proper power and data.




Relays

  1. Ensure both the orange (ACT) and green (LINK) lights are lit and active.
  2. Power cycle the relay by cutting the power source from the relay, waiting 30 seconds, and plugging it back in.
  3. Confirm with an IT technician that the ethernet cable is providing sufficient internet access.
  4. Confirm with a Low Voltage Technician that the power cable is sufficient (See VTS Rise Exterior Intercom MK4).



Beacons

  1. Ensure the user's phone has Bluetooth ON and ensure Location Services are set to Always Allow for the app.
  2. If necessary, adjust the pulse radius on the beacon and check the configuration settings (see How to Change Beacons Pulse Radius guide)
Check out this article on Adding Beacons for more information!

Exterior Kiosks - Mk4

  1. Unplug the power source to the Kiosk.
  2. Unplug the ethernet cable from the Kiosk.
  3. Plug the ethernet cable back in followed by the power cable.
  4. Confirm with an IT technician that the ethernet cable is providing sufficient internet access.
  5. Confirm with a Low Voltage Technician that the power cable is sufficient (See VTS Rise Exterior Intercom MK4).

Rise Screen

  1. Ensure WiFi is connected to the Fire TV Stick.
  2. Ensure the Fire TV Stick is connected to the HDMI port and plugged into an outlet.
  3. Power cycle the Fire TV Stick.
  4. Ensure the Screencloud app is open on the Fire TV Stick.
Check out this article on Managing Rise Screen for more information!

Printers


Brother Printers

  1. Ensure all cables are fully connected.
  2. Power cycle the printer by cutting the power source from the printer, waiting 30 seconds, and plugging it back in.
  3. Ensure Bluetooth is on.
  4. Ensure the iPad is connected to the printer via Bluetooth from the iPad settings.
  5. Ensure the Kiosk app has the correct printer and paper settings selected.
Check out this article on connecting the Kiosk to a printer for more information!

Dymo Printers

  1. Ensure all cables are fully connected.
  2. Power cycle the printer by cutting the power source from the printer, waiting 30 seconds, and plugging it back in.
  3. Ensure correct rolls are in the printer.
  4. Ensure the latest software is installed on the computer.
  5. Ensure there are no duplicate printers on the drive.
  6. Ensure the correct printer is set as the Default Printer on the computer.
  7. Delete the software and reinstall it, making the Dymo printer the default printer.
Check out this article on Printer Troubleshooting for more information!


    • Related Articles

    • Hardware Troubleshooting for Residential Admins

      Hardware Troubleshooting If you are having issues with your hardware, check out this guide for some troubleshooting tips! If you are still having trouble, reach out to your VTS Rise contact or Support.  ​ iOS Devices Rise Kiosk - Auto Login Rapidly ...

    • Rise Lift for Commercial Admins

      Rise Lift for Commercial Admins Rise Lift adds functionality to access management by bringing VTS Rise directly to the elevator. Rise Lift can determine who is in the elevator and bring them to the floors they are allowed access to.  In this article, ...

    • What hardware does VTS Rise offer for Commercial Properties?

      What hardware does VTS Rise offer? VTS Rise offers multiple hardware solutions for your property!  Beacon Beacons allow for space utilization analytics throughout the property, as well as the ability to provide proximity and rule-based smart alerts.  ...

    • What hardware does VTS Rise offer for Residential Properties?

      What hardware does VTS Rise offer? VTS Rise offers multiple hardware solutions for your property!  Beacon Beacons allow for space utilization analytics throughout the property, as well as the ability to provide proximity and rule-based smart alerts.  ...

    • Rise Lift for Residential Admins

      Rise Lift for Residential Admins Rise Lift adds functionality to access management by bringing VTS Rise directly to the elevator. Rise Lift can determine who is in the elevator and bring them to the floors they are allowed access to.  In this ...