Adding A New Amenity 

1. Name: Name of the Amenity Space
   
2. Amenity Category: If this Amenity is under an umbrella category, it can be set up here. For more information on Amenity Categories, check out this article!
   
3. Visible to all Resident Types: If this is selected all Resident Types will be able to view or book this Amenity. When deselected, it allows you to designate the resident type who can view and book the amenity.
4. Description: Include information about this Amenity Space. 

1. Is this a view-only amenity: If Marked Yes this is not a reservable amenity, but something you would like your residents to utilize. E.G. Bike Room. If marked No this is a reservable amenity
   
2. Should Amenity have a Calendar: This is a reservable amenity.
   
3. Block Calendar with pending reservations: Select if you would like pending reservations to block off the calendar. Leaving this feature on will prevent double booking on this amenity.
   
4. Type Of Booking: Can select between Day-Wise, Hourly, and Slot Based.
   
5. Cost per hour: Include the cost per hour if applicable, otherwise enter 0.
   
6. Additional Flat Price: If there is an additional flat price, include it here, otherwise enter 0.
   
7. Show Amenity on booking site: If you are utilizing Rise Reserve, you can set that up here.
   
8. Need Buffer Time: If your staff requires buffer time for setting up or clean up time. Can specify in hours or minutes.
   
9. Minimum Time Allowed: If the Amenity must be reserved for a minimum amount of time, this can be set up here. For example, the Conference Room must be booked for at least an hour. Can specify a maximum of 23 hours or 1380 minutes.
   
10. Maximum Time Allowed: If there is a limit to how long a reservation may be for. For example, if the Conference Room can not be booked for longer than 4 hour periods. Can specify a maximum of 23 hours or 1380 minutes.
11. Do you want to turn on the payments for this amenity?: If you are using VTS Rise for collecting payments. 
    
12. Do you want payments to be required?: If Yes, payment must be collected prior to submitting the Reservation.
    
13. Unit approval required for this amenity?: If unit must approve prior to accepting the amenity reservation.
    
14. Staff approval required for this amenity?: If staff or admins must approve reservations before it is accepted.
    
15. Do you want to restrict how far in advance users are able to book this amenity?: Can specify how far in advance Residents can make the reservation, in hours or days.
16. Do you want to require users to book this amenity a certain duration in advance?: Can specify how far in advance Residents must make the reservation, in hours or days.
    
17. Do you want to limit the number of times users can book this amenity?: Can limit bookings on either a Unit or Resident level specifying Reservation Frequency Limit within a span of x amount of days.
    
18. Add email to receive amenity reservation invitation and cancellation: This allows you to get email notifications sent to specified email when Amenities are booked or canceled.
    
19. Booking Questions: Any additional information such as catering requests or room setup. 
    
20. Disclaimer: Any disclaimers you would like Residents to know before they book the amenity. 

 Adding Multiple photos to your Amenity Space

Note: Image file sizes should not be larger than 1 MB.

Step 1

To add multiple photos to an amenity space select the three dots next to the Amenity, and select Edit from the drop-down.

Step 2

Select Attach Image. In the Finder window select the photos you wish to add.

Step 3

Once you've selected Open, your selected photos will appear. 

Step 4

After you've selected the photos you would like to upload, select Next and continue to the Opening/Closing time tab and then select Save Changes.

Enabling Reservation Payments

Step 1

From the Property Management Portal, select Settings from the left side menu, and then select Property Settings.

Step 2

Navigate to Do you want to track charges for Reservations on Ledger drop-down box and select Yes.

Step 3

A new drop-down box appears asking for the Charge code. Select the appropriate charge code and select Submit at the bottom of the page.

1. If your accounting system is not integrating with VTS Rise you will need to set up charge codes.
   
1. Select Financials from the left-hand menu, and then select Charge Codes.
   
2. Select Add Charge Code from the top right-hand corner and follow the on-screen prompts

In order to enable our native payments feature, an account must be set up with our payment processors, Stripe or Dwolla. For more information on the setup process, check out these articles: Stripe for Residential Properties / Dwolla for Residential Properties

Edit an Existing Amenity

Step 1

Select Operations and then select Amenities under Property Services.

Step 2

Locate the amenity you wish to edit and select the three dots to the far right of the amenity name. Select Edit from the drop-down.

Add Add-On Amenity/Select Layout

Customize additional amenities or room layout options

1. Add-On Amenities: If this is left blank, no add-amenities will be available to the resident.
2. Select Layout: Provides the ability to share different floor plans. If not selected, this option is not available for residents to select.
   

Range-Based Price

Customize the amenity pricing based on hours. E.G. Rental price will be $100/hr. for the first two hours and $50 for hours three-seven. 

Opening/Closing Time

Customize amenity availability.

1. These options are only available for calendar amenities.
   

Managing Holidays in an Amenity

With VTS Rise, Property Admins are able to set Holidays in Amenities to be closed during that date. It can even be set up on a recurring basis.

Step 1

Select Operations and then select Amenities under Property Services.

Step 2

Select the three dots next to the Amenity you wish to add Holiday dates to. Select Open from the drop-down.

Step 3

Once the Amenity is open, select More in the upper right corner, and Manage Holidays in the drop-down.

Step 4

Select Add Dates in the upper right corner.

Note: Add Days is to have dedicated days each week in which the Amenity will not be able to be reserved. This can also be done in the editing portion of the Amenity.

Step 5

Add the Dates you wish the amenity to not be reservable. There is the option for it to repeat for 10 years as well as add additional Holiday Dates using the + icon. Select Submit when finished.

Book an Amenity for a Resident

Step 1

Select Operations and then select Amenities under Property Services.

Locate the amenity you wish to book and select the three dots located to the right of the amenity name.  Select Book for Unit from the drop-down.

Complete the new reservation info and select Submit when finished.

 Is Resident Facing: By selecting this, the reservation will appear on the resident’s app and portal under My Bookings.

Approving Amenity Bookings 

Option 1: From the Admin Portal Dashboard

Option 2: From the Amenity Page

Locate the amenity you wish to book and select the three dots located to the right of the amenity name.  Select Open from the drop-down.

1. Amount Due: Will populate the total due from the reservation. If you wish to discount the reservation payment total, you may change this number.
   
2. Amount Paid: Enter any pre-payment information.
   

View Property Amenity Calendar

Once logged in to the Admin Portal, select Operations from the left side menu.  Next, select Amenities and then Reservations.  

• Status of Reservation: Allows you to filter the calendar by the status of the reservation: Awaiting Unit approval, Pending, Confirmed, Rejected, Cancellation Pending, Canceled

• Amenity Name: This allows you to filter by specific amenity.