Rise Receive Hardware Health Check for Commercial Admins

Rise Receive Hardware Health Check for Commercial Admins

Hardware Health Checks for Rise Receive
Rise Receive is a secure device outside of your package room that allows occupants to retrieve packages through a controlled access door by scanning a QR code.  Packages must be checked in by personnel using a Rise Staff Tablet.

Rise Receive is configured by the VTS Rise Hardware team, so there is nothing for you to set up!

Running a health check allows you to see if your Rise Receive device is online or offline. In this guide, you will learn how to run a Hardware Health Check on your Rise Receive tablet.

From the Dashboard

Step 1
In the Admin Portal Dashboard, under Hardware Status, you are able to check the status of your Rise Receive as well as additional hardware at your property.

Note: To see the Health Check for Rise Receive, ensure the drop-down is set to Tablets.



Step 2
Select Run health check. This will refresh the feed. 
If your device is offline, please contact your VTS Rise contact or support.

From Rise Receive Dashboard

Step 1
After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.


Step 2
Under Rise Receive Users select the three horizontal dots next to the hardware you want to run a health check on. Under the drop-down, select Hardware Health Check.



Step 3
A pop-up will appear saying the Device is online or the Device is offline.
If your device is offline, please contact your VTS Rise contact or support.


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