Resending the Welcome Email for Commercial Admins

Resending the Welcome Email

 There are two ways to resend the Welcome Email to your occupants. You can individually select the occupant you would like to receive the Welcome Email or choose to send the Welcome Email to all occupants not yet logged into the platform.

Resending the Welcome Email to Individual Occupants

Step 1

After logging into the Admin Portal, select Operations from the left navigation menu and select Occupant Management. In the drop-down menu, select Occupants.

Step  2

Select the check box(es) next to the name(s) of the occupant(s) you would like to resend the Welcome Email.

Step 3

Use the Select Action drop-down box at the top of the occupant list to select Send Welcome Email and then select Submit.

You will be asked to confirm you would like to resend the Welcome Email.  Select Yes to confirm.

Resending the Welcome Email to all Occupants not yet Logged into the Platform

Step 1
After logging into the Admin Portal, select Operations from the left navigation menu and select Occupant Management. In the drop-down menu, select Occupants.

Step  2

Select the More button in the top right corner, selecting Resend Welcome Email from the drop-down.

You will be asked to confirm you would like to resend the Welcome Email to all occupants who have not yet logged in. Select Yes to confirm. 

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