Work Order Management
Work Order Reporting for Residential Properties
Work Order Reporting for Residential Properties From your Admin Portal, you're able to view work order reports based off of status, billing, date or category. In this article you will learn: How to filter all Work Orders to generate a report The Work ...
Custom Work Order Questions for Residential Admins
Custom Work Order Questions for Residential Admins Custom Questions allow you to collect additional information from residents about work orders they are submitting. This helps your staff be better prepared for the work they will be completing. In ...
Work Order Invoice PDFs for Residential Properties
How to Download Work Order Invoice PDFs After Work Orders are completed, there is a permanent record within VTS Rise that can always be accessed. In this article, you will learn how to download the permanent record in the form of a PDF. Step 1 After ...
Creating Work Order Escalation Rules for Residential Properties
Creating Work Order Escalation Rules What are Escalation Rules? Work Order Escalation Rules help prevent Work Orders from slipping through the cracks at a property. With Escalation Rules, you can set up notifications to notify Property Admins and ...
Overview of Work Order Autogenerated Emails
Overview of Work Order Auto Generated Emails Work Order Emails are autogenerated for Occupants when they create Work Orders in the app or Portal. Email 1: Work Order Approved After submitting the Work Order for approval, the end user will see the ...
Create and Manage Work Order Disclaimer for Residential Properties
Create and Manage Work Order Disclaimer for Residential Properties Work Order Disclaimers can be shown for Residents when they navigate to Work Orders in the app or portal. Step 1 After logging into your property's Admin Portal, select "Settings" at ...
Create and Manage Phone Number for Emergency Work Orders in Residential Properties
Create and Manage Phone Number for Emergency Work Orders in Residential Properties Residents are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Residents to call ...
How to Add Chargeable Labor and Materials to Work Orders for Residential Admins
How to Add Chargeable Labor and Materials to Work Orders On the VTS Rise platform, your maintenance staff are able to add chargeable labor rates or materials to work orders before closing them out. In this article, you will learn the following: How ...
Work Order Equipment for Residential Admins
Work Order Equipment Adding Work Order Equipment will be necessary for Preventive Maintenance, but can also be assigned by staff members to existing work orders. In this article, you will learn how to manage Equipment in the admin portal. Step 1 Upon ...
How to Add Work Order Locations, Categories and Problems for Residential Properties
Adding Additional Work Order Locations, Categories, and Problems Locations STEP 1 From the Admin Portal select “Operations” and then "Work Order Configuration" from the left navigation menu. STEP 2 Select the drop-down arrow next to "Custom ...
Auto Assigning Work Orders for Residential Admins
Auto Assigning Work Orders Auto assigning work orders to specific people or groups of people allows you to customize who receives a work order. This article will explain how to: Auto Assign Groups Set Up Auto Assignments for Staff Members ...
How to Create a Work Order on Behalf of a Resident
Create a Work Order on Behalf of a Resident As an admin, you are able to create and submit a work order for a resident, through the admin portal. This article will explain how to create a work order on behalf of a resident. Step 1 From the Admin ...
Preventive Maintenance for Residential Admins
Preventive Maintenance Configuration Creating preventive maintenance tasks sends automatic task reminders to your maintenance staff for in their work order module. In this article, you will learn how to: Add New Preventative Maintenance Tasks via ...
Work Order Management for Residential Admins
Work Order Management From your Admin Portal, it’s easy to view, edit, create and assign work orders. In this article, you will learn how to: View Existing Work Orders Approve Work Orders Change Work Order Statuses Create a New Work Order Run Work ...