Create and Manage Your Management Posts for Residential Admins

Create and Manage Your Management Posts for Residential Admins

Create and Manage Your Management Posts

Using the Management Post feature is a great way to engage your building in conversation, hear the opinions of your residents, and share any building updates quickly and effortlessly. There is no limit on the amount of Management Posts that can be created. In this article, you will learn how to:
  1. Create and Manage Management Posts
  2. Approve or Reject Resident submitted Newsfeed Posts
  3. Enable Residents to Post and Comment on Newsfeed Posts
  4. Download a Report on Community Posts

How to Create a Management Post

Step 1

After logging into your property's Admin Portal, select Engagement from the left navigation menu. Then, select Community. 




Step 2
Select Add News in the upper right corner.


Step 3

Create your management post.

  • Title: There is a 150 character limit on Newsfeed post titles.
  • Category: Designate if this post is normal or emergency.
    • Normal Management Posts: The most common way to send out standard updates. 
    • Emergency Management Posts:  In case of an emergency, this option will post your emergency notice and a push notification will be accompanied by a standard emergency warning sound effect similar to receiving an Amber Alert or Severe Weather Alert. 


  • Show this post on the home screen indefinitely: This function will keep your management post on the landing page or home screen carousel. If this is not selected, the post will show on the homepage for 14 days. All newsfeed posts are automatically added to the homepage, whether you select Show this post on home screen indefinitely or not. There is no limit to how many posts can show on the homepage, but posts fall off after 14 days if "indefinitely" isn't checked. (You can also set an expiration date for posts).
  • Notify Residents via SMS? (Carrier charges might apply): Select to notify residents of new management posts via text messages.
  • Notify Users via Email: Select to send this update as an email as well.
  • Notify PMs via Email: This will send your management post to all other individuals located under Staff Management > Property Managers
  • Add a link button: Insert a hyperlink to your update.
  • Attach File(s): VTS Rise supports both PDF and Images as attachments to your management post. If you add multiple files, these will become a carousel on the management post. 
VTS Rise recommends using a 16:9 ratio for newsfeed posts.

Step 4
Schedule your posts for a future date.
You can also schedule your post to automatically post to the platform on a specific date and time in the future.  Simply select the Schedule for Later button and then select Choose Date & Time to open the calendar.
Note: When posting or scheduling a post, the time will automatically be set to the specified time zone of the property.



Step 5
Set an expiration date for your posts.
A post can be automatically removed from the platform on a specific date and time by selecting Choose Date & Time under Expiry Date & Time to open the calendar.



Step 6
Images and PDFs can attached to Management Posts. Select either the PDF or Camera icon to open your saved files and select the file you wish to attach.



Step 7
    Designate whom you would like to view the post.
  1. Default: All residents on the property will be able to view updates.
  2. Tags: Will only be viewable to residents with the selected tag.
  3. Resident Types: Will only be viewable to the selected resident type. 
  4. Specific Resident: Select individual residents to view the update.
  5. Staff Roles: Will only be viewable to staff roles selected.
  6. Assignment Category: Those who have assignments under the selected category will only be viewable.


You may select multiple options if applicable. I.E. Tags and Staff Roles. 

Step 8
Select Preview to view your update in full.



Step 9

Select Post.

ยท     Upon selecting Post, your update will be made available on the platform for residents to view and a push notification will be sent out,  notifying them of the new post.

  1. With the exception of emergency management posts, residents must have push notifications enabled to receive a notification.
  2. If you edit or deactivate the update, the platform will not send out an additional push notification. You must recreate the update for the new push notification.

Managing Management Posts

Step 1
Select Engagement from left navigation menu. Next, select Community.



Step 2

Select the newsfeed feature you would like to manage.

  1. News: View, edit, or delete management updates. Approve, reject, or delete community & marketplace posts.   
  2. Polls: View, edit, or delete management polls
  3. Marketplace: Approve, reject, or delete marketplace posts.


Step 3

To edit, approve, activate, or delete a newsfeed or marketplace post,  select the three dots to the right of the post.  

  1. Delete: Removes the post from the resident view as well as the property manager portal.
  1. Deactivate: Removes the post from resident view, while leaving it on the property manager portal.  
  2. Reactivate:  If a post is deactivated, you can reactivate it at a later time.  



Note: When editing Newsfeed posts after publication, it will prompt you to confirm that you want to resend notifications for the post.

How to Enable and Disable Your Users to Create Community Posts

Resident types allow you to assign feature sets to your residents. Owners at your property may have more permissions than an individual designated as Roommates.  This article will explain how to assign the feature that will allow your residents to create community posts.  

Step 1
Once logged into the Admin Portal, select Operations on the left side menu.  Next select Resident Management and then Residents.



Step 2
Select Resident Type on the top menu.  Next select Add Resident Type.




Step 3
Create a title for the resident type.  Next, select the features that the resident type will have access to.  To allow access to community posts, select Network.  These grant access to news posts, polls, events, and the marketplace.  



To require approval from staff before a community post goes live on the platform, select Settings, then Property Settings, and then scroll down until you see Do you want newsfeed and marketplace posts to be approved before publishing?  Select Yes.



Step 4
Once the specific features are assigned to a resident type, you can assign residents to those types, allowing them to access the assigned features.  Select Operations and then Residents.  Add a new resident including all required information. Next, select the resident type from the Assign a Type drop-down menu. Finally, select Submit.



Approving and Rejecting Resident Newsfeed Posts

If your property allows residents to post to the newsfeed, these steps will show the property manager how to approve or reject resident posts. 

Step 1
Select Engagement located on the left side menu, and then Community.



Step 2

Select the News Feed feature you would like to approve posts from.

  1. News: View, Approve, reject, or delete resident community posts.
  2. Marketplace: Approve, reject, or delete resident marketplace posts.




Step 3

To View, Approve, Reject, or Comment on a resident's newsfeed or marketplace post, select the three dots to the right of the post.  

  1. Reject: Once rejected, you will not be able to approve later. If you would like the resident to make a change to their post first, we recommend using the comment field at the bottom of the post. When rejecting a post, you will be prompted to enter a reason. This reason will be shared with the resident so they are aware it was rejected and why. 
  2. Comment: This allows you to comment directly on the resident's post and sends them a notification about the comment. When commenting on a Pending Approval post, the comments will not be public-facing upon approving the post. The comments will remain on the management view. 
  3. Deactivate: Removes the post from resident view, while leaving it on the property manager portal.
  4. Delete: Removes the post from the resident view as well as the property manager portal.

How to Enable and Disable Commenting on Management Posts

Note: Comments are all or nothing. If Comments are enabled, all Residents will be able to comment on Management Newsfeed posts. If comments are disabled, no Resident will be able to leave a comment.

Step 1
In the left navigation menu, select Settings then Property Settings.



Step 2
Locate the setting Can Residents comment on Management Newsfeed posts? and select Yes or No. Select Submit at the bottom of the screen when complete. 
  1. Yes: All Residents will be able to comment on Management Newsfeed posts
  2. No: No Resident will be able to comment on Management Newsfeed posts 


How to Run a CSV Report of Community Posts

Step 1

Select Engagement from the menu on the left side. Next, select Community.





Step 2
Select the three dots to the right of the post.  This will open a drop-down menu.  Select Export Likes as CSV from the drop-down menu.




Step 3
Your CSV file will automatically download to your computer.  



How to Review Community Post Activity (Comments/Likes)

You're able to see how many views, likes, and comments your posts receive on the admin portal.



Step 1
Select Engagement from the menu on the left side. Next, select Community.




Step 2
To see who liked, commented, as well as their comments on the post, select the three dots to the right of the post, then choose Details.



You can also see community post activity by selecting the title of the news post.

Step 3
Scroll down to view any comments, when they were posted, and who posted them.  You can delete any inappropriate comments. 



Step 4
To reply to a comment, enter your message and then select the arrow to post it. 



Step 5
To see the commenter's information, select their name.  This will display their contact information should you need to reach out or get additional feedback.



Step 6
Scroll down and select Likes to see who liked your post. 



 

    • Related Articles

    • Create and Manage Your Management Posts for Commercial Admins

      Create and Manage Your Management Posts Using the Management Post feature is a great way to engage your building in conversation, hear the opinions of your occupants, and share any building updates quickly and effortlessly. There is no limit to how ...

    • Managing Community Posts for Commercial Admins

      Manage your Community Posts Community tools are great ways to get information out to your residents as well as getting information from them. In this article you will learn: How to Edit, Delete and Deactivate a newsfeed post How to review Community ...

    • Managing Community Posts for Residential Admins

      Managing Community Posts  Community tools are great ways to get information out to your residents as well as getting information from them. In this article you will learn: How to Edit, Delete and Deactivate a newsfeed post How to review Community ...

    • How to Post or Reply to a Community Update for Occupants

      How to Post or Reply to a Community Update With VTS Rise, engaging with your property's posts has never been easier. From Management updates, to Polls, to Events! In this article, you will learn how you are able to post to the Newsfeed and ...

    • How to Post and Reply to a Community Update for Residents

      How to Post or Reply to a Community Update With VTS Rise, engaging with your property's posts has never been easier. From Management updates, to Polls, to Events! In this article, you will learn how you are able to post to the Newsfeed and ...