What is VTS Rise?
VTS Rise is a mobile app and web platform
for both commercial and residential properties designed to assist you in your everyday
life. Stay up to date on information, events, request work orders, credential
visitors, receive package notifications, and so much more all from the palm of
your hand.
What is VTS?
VTS is the industry standard used by over 45,000 commercial real estate professionals for centralized operations, powerful digital marketing, and intelligent investing with real-time market data.
How can I provide feedback or request support?
· Our support team would love to hear from you.
You can reach them through your profile.
- To do so, select your profile from the upper
right-hand corner and scroll to “Get Support” or “Submit Your Idea.”
I forgot my password. How do I reset my password?
·
Follow the “Set/Update Password” link in the upper right-hand corner of the login screen or visit https://portal.risebuildings.com/#/access/forgotpwd
to reset your password.
Your Property Manager can also reset your
password.
You need to clear the cached data from your web
browser. This may vary based on your browser choice.
·
The most used web browser is Chrome:
- Hold CTRL +H and select clear browsing data.
Ensure that cached images and files are selected. Select “Clear Data.”
How can I create a work order?
· Select “Work Orders” and follow the onscreen
prompts to create a work order. Click here to learn more.
Will I receive notifications when the work order is in progress or
completed?
·
Yes, you will receive an in-app notification as
well as an email when staff has opened and closed your work order.
Property Communication
How can I stay up-to-date on building communications?
· Your property manager will be able to communicate out to the property through the “Community” feature. This is located on the bottom
menu on the app or through the right-hand menu on the web portal. Management
Updates will be labeled as such to differentiate between occupant updates.
Can I engage with other users in my property through
the app?
·
Yes, if approved by your property, the
“Community” feature will also allow you to connect with and sell items to
others in your property.
How can I control my push notifications?
· You can enable or disable push notifications by
selecting “Notification Settings” from your profile, located in the upper
right-hand corner.
Select which features for which you would like
to enable or disable push notifications.
Property Events
How can I view or RSVP for events at the property?
Your property staff will share property or
community events through the “Events” quick action button.
Upon selecting “Events” you may select any event
you would like to view or RSVP for.
Property Amenities
How can I view or reserve an amenity at my property?
· In-app: Select “Reservations,” in your app under the Quick Action Buttons on the homepage or under "Features." All
amenities available at your property will appear here. Select the amenity you wish to reserve and
follow the on-screen prompts.
In Portal: Select "Reservations" under "Features." All amenities available at your property will appear here. Select the amenity you wish to reserve and follow the on-screen prompts.
How can I view the amenities I have already reserved?
· In-app: Select “Reservations,” and select
“My Reservations” from the top of the screen to view all the amenities that you have booked.
In Portal: Select "Reservations" and select "Booked" from the top of the screen to view all the amenities that you have booked.
How can I credential a visitor to enter the
property?
Select “Visitors” and follow the onscreen
prompts to enter the visitor’s information.
Once completed the visitor will be sent a VTS Rise
Visitor Pass that will grant them access to the property via the Visitor Kiosk
at the appointed date and time.
When they arrive, you will be sent a notification
letting you know your visitor has checked in at the Visitor Kiosk.
Can a visitor still be admitted to the property if I did not pre-credential
them?
Yes, with the Visitor Kiosk, your visitor can request
entry.
Web Portal
What is the web portal URL?
What browsers support the Rise Buildings web portal?
· Google Chrome - Mozilla Firefox - Apple Safari -
Microsoft Edge
Do I have a different login for the web portal?
·
Your login is the same for both the app and web
portal.
Where can I download the app?
·
The app is accessible and free of charge through
the Apple App Store for iOS users and the Google Play Store for Android users.
What should I do if I do not remember my Apple ID or Google store password?
· Please reach out to Apple or Google about
resetting your password.