User Management
Property Admin Permissions for Residential Admins
Property Admin Permissions for Residential Admins On the Admin Portal, you are able to give other employees at your property either full admin access to the Admin Portal or restrict what they have access to when they log onto the Admin Portal. For ...
How to get Residents set up with VTS Rise Platform
How to get Residents set up with VTS Rise Platform With VTS Rise, inputting users into the platform can be done natively in VTS Rise or with an integration. In this article, you will learn: VTS Rise's Native Platform Solutions Integrations Native ...
Enabling Messages in the Admin Portal for Residential Properties
Messages in the Admin Portal for Residential Properties Within VTS Rise, Residents are able to directly message other residents and staff members. These messages are instant and send a notification to the user allowing users to reply through the ...
Resident Types for Residential Properties
Resident Types for Residential Properties Adding new Resident Types allows you to assign feature sets to your Residents. Owners at your property may have more permissions than an individual designated as a Resident. These types can be viewed when ...
Assignments for Residential Admins
Creating and Managing Assignments Assignments allow admins to assign specific items or spaces to an individual or unit. For example, an admin can assign reserved parking spaces, bike racks, and storage lockers to residents who pay for these ...
Approve or Reject App Registrations for Residential Admins
Approve or Reject App Registrations If you are not integrating an accounting or access control system with VTS Rise, you may have residents self-register for access through the Rise Living app or your property's branded app experience. In this ...
Creating and Managing the Parent Template - Residential
Creating and Managing the Parent Template If you have the HTML for your property-specific header and footers in your emails you can add that HTML to the Parent Template which will import your header and footer on all emails that are being sent ...
Managing the Welcome Email - Residential
Managing the Welcome Email Whenever a new resident has a profile created or synced over from your accounting integration, they will receive a welcome email prompting them to log in to the app and portal, giving them their login name, and prompting a ...
How to set up Lease Renewal on VTS Rise
How to set up Lease Renewal on VTS Rise In this article, you will learn: How to set up lease renewal on the Admin Portal How the end user will engage with lease renewal How to Set Up Lease Renewal on the Admin Portal Step 1 Log on to the Admin Portal ...
Create and Manage Property Manager Admin Accounts for Residential Admins
Property Managers | Administrative Credentials Property Managers or Administrative Credentials will allow that user to have full access to the property's platform. This will allow them to view, edit, and delete all user and service details. In this ...
Creating and Managing Super Staff Profiles for Residential Property Admins
Creating and Managing Super Staff Profiles for Residential Property Admins Super Staff allows your staff to have a singular account to access and view their work at the properties in your portfolio. In order for Super Staff to be utilized, the ...
Manage Existing Staff Profiles for Residential Admins
Managing Existing Staff Profiles for Residental Admins VTS Rise makes it easy to update your staff's contact information in the Admin Portal. In this article, you will learn how to delete existing staff, edit existing staff members and reset your ...
Managing Staff Roles for Residential Admins
Managing Staff Roles for Residential Admins Staff roles allow you to curate the specific features or modules you would like your staff to access. In this article, you will learn how to: Add new staff roles Edit existing staff roles Assign a new role ...
Add New Staff Member Accounts for Residential Property Admins
Adding New Staff member Accounts for Residential Property Admins There are two ways to add staff members to the VTS Rise platform. Manually on a one-by-one basis or you can bulk import via a CSV. In this article, you will learn how to add staff ...
Create and Manage Property Contact for Residential Properties
Create and Manage Property Contact for Residential Properties In this training document you will learn: How to Add Property Contacts How to Edit View Order of the Property Contacts How to Edit Existing Property Contacts Add Property Contacts Step 1: ...
Unit Management for Residential Admins
Unit Management With the ease of being able to manage all of your units in one place, VTS Rise allows you to add and organize units for easier communication to your residents. In this article, you will learn: How to Add Units Add Tags to your Units ...
Staff Management for Residential Admins
Staff Management for Residential Admins At the core of the VTS Rise platform, we are able to manage the staff who interact with the property. Managing staff at the property through the platform is more than just adding their contact information - we ...
Property Roles and Access for Residential Properties
Property Roles and Access In VTS Rise, there are three property roles for users. This article will discuss the three roles and explain what features they have access to. Property Management Staff End User Property Management Role The Property ...
Resending the Welcome Email for Residential Admins
Resending the Welcome Email There are two ways to resend the Welcome Email to your residents. You can individually select the resident you would like to receive the Welcome Email or choose to send the Welcome Email to all residents not yet logged ...
Resident Management for Residential Property Admins
Resident Management If your property’s accounting system is not integrated with VTS Rise, you can add, delete, or update Resident information from the Resident Management feature. If you are integrating an accounting or access control system with ...